Our goal is for every patient to have a positive experience while in the Medical Center. However, instances occur when patients or their families wish to express concerns or complaints. If you have a comment, concern or complaint about any part of your hospital experience, please advise your nurse, the nursing director or supervisor or the administrator on-call. You can reach these individuals by dialing the switchboard operator “0,” or asking your nurse to notify one of them on your behalf.
If resolution can not be reached internally, the Division of Health Care Facilities of the Centers for Medicaid and Medicare Services can be contacted at 1-800-778-4504 or the Joint Commission at 1-800-994-6610.
It is the policy of Williamson Health to provide inpatient and outpatient services on a nondiscriminatory basis, without regard to race, creed, color, gender, age, national origin, or physical or mental handicap. If you are concerned about unfair treatment, please contact the nursing supervisor.
At times, the provision of quality health care can present patients, families and caregivers with an ethical dilemma. In such cases, Williamson Health personnel are instructed to communicate any ethical concerns to the supervisor or department director, who will assess the situation and present the information to either the chief executive officer or the chief operating officer. If needed, the CEO or COO will convene with the Ethics Committee to assist with resolution. If you have an ethical concern, please consult your physician or ask to speak to the Nursing supervisor.
